Terms of service

1. Seller information

The SEOLYS SKIN online store, available at www.seolysskin.com, is operated by:

Ouzif Fatima Zahra
Trading name: SEOLYS SKIN
Company registration number: 1005.560.792
VAT number provided: BE1005.560.792
Address: Herckensstraat 46, 3700 Tongeren, Belgium
Email: contact@seolysskin.com

These terms apply to orders placed on this website by consumers.

2. Products

Each product page lists the product’s main characteristics, pack size or net contents, and price.

Products are offered subject to availability. If an item you have ordered becomes unavailable, we will let you know promptly and propose a solution. We will not substitute another item without your consent. If we cannot supply the item, we will refund the amount paid for it.

The skincare advice and routines offered by SEOLYS SKIN are for general cosmetic care purposes. They do not constitute a medical diagnosis or replace a consultation with a healthcare professional.

Please follow the instructions for use and precautions shown on each product.

3. Prices and promotions

Prices are displayed in euros and include applicable taxes. Any delivery charges are shown before you confirm your order.

You will be charged the price shown when you place your order. Subsequent price changes do not apply to orders already placed.

Promotional codes are subject to the terms stated in the offer, including the validity period, eligible products, minimum spend, exclusions and whether the code can be combined with other offers. Promotional terms do not limit your statutory rights as a consumer.

4. Orders and payment

Before confirming your order, you can review the items, quantities, contact details, delivery charges and total amount.

By confirming your order at the final step, you agree to pay for it and accept these terms. An order confirmation will be sent to the email address you provide.

The available payment methods are displayed at checkout. You must provide accurate contact and delivery details so that we can process and deliver your order.

If you notice an error in your details, please contact us as soon as possible at contact@seolysskin.com.

5. Delivery

We offer delivery to Belgium, France, the Netherlands and Luxembourg, depending on the destinations and delivery methods available when you place your order.

Delivery charges, free delivery conditions and delivery times are shown before payment. If you choose delivery to a pickup point, please follow the instructions for selecting the pickup point and the guidance provided by the carrier.

We will deliver within the period agreed when you place your order. Unless a different period has been expressly agreed, we will deliver without undue delay and no later than 30 days after the contract is concluded.

For pre-orders or deferred deliveries, the delivery date or period must be specified before you confirm your order.

If your delivery is delayed, please contact us. You may give us an additional period to deliver that is appropriate in the circumstances. If we still do not deliver within that period, you may terminate the contract and receive a refund without undue delay. In the circumstances provided for by law, including where we refuse to deliver or where an agreed delivery date is essential, you do not need to give us an additional period.

If you use a carrier offered by SEOLYS SKIN, we bear the risk of loss or damage until you, or a third party you have designated other than the carrier, take physical possession of the products.

6. Right of withdrawal and returns

You have 14 calendar days from the day you receive the products to notify us that you wish to withdraw from the contract. You do not need to give a reason. If the items in one order are delivered separately, the period begins when you receive the last item.

After notifying us, you must send the products back within 14 days. If you return products because you have changed your mind, you are responsible for the direct cost of returning them.

The statutory exception for sealed goods that cannot be returned for health protection or hygiene reasons applies if they have been unsealed after delivery. This exception does not affect your rights if the goods do not conform to the contract.

Our Return and Refund Policy, available on this website, forms part of these terms. It sets out the full withdrawal and return procedures, the refund rules and an optional withdrawal form.

7. Statutory guarantee

Products are covered by the applicable statutory guarantee of conformity. For new goods, this guarantee covers any lack of conformity that becomes apparent within two years of delivery.

Under the conditions provided for by law, you may be entitled to a repair or replacement free of charge or, where applicable, a price reduction or termination of the sale.

To report a problem, email contact@seolysskin.com with your order number and a description of the fault. SEOLYS SKIN remains your point of contact for claims under the statutory guarantee.

The 14-day withdrawal period does not limit this guarantee.

8. Personal data

Our Privacy Policy, available on this website, explains how we process your personal data and how you can exercise your rights.

Placing an order does not automatically subscribe you to our newsletter. Subscribing to marketing communications is optional, and you can unsubscribe at any time.

9. Complaints and mediation

If you have a complaint, please email contact@seolysskin.com or write to us at our postal address. We will work with you to reach an amicable solution.

If the dispute remains unresolved after you have contacted us, you may contact the Belgian Consumer Mediation Service, subject to its eligibility criteria:

Website: mediationconsommateur.be
Email: contact@mediationconsommateur.be
Address: Boulevard du Roi Albert II 8, boîte 1, 1000 Brussels, Belgium.

Using this service does not affect your right to bring a claim before the competent courts.

10. Applicable law and changes to these terms

These terms are governed by Belgian law. This choice of law does not deprive consumers who reside in another country of the mandatory protections to which they are entitled under the applicable rules.

The courts with jurisdiction are determined by the applicable legal rules.

We may update these terms for future orders. The version that applies to your order is the one in force when the contract is concluded.